Frequently Asked Questions

Yes. NeoSpend connects to your banks and cards in read-only mode—meaning we can’t move money or make transactions on your behalf. Connections use bank-level encryption (TLS, 256-bit at rest) and multi-factor authentication where your bank supports it. Your login credentials are handled by our secure aggregation partners (e.g., open-banking connectors) and are not stored on NeoSpend’s servers. We never sell your data, and we only use it to power features you turn on (like budgeting, insights, and bill reminders).

NeoSpend supports major Canadian banks, most credit unions, and popular credit card providers, with coverage expanding continuously. If an institution isn’t available yet, you can often import statements or add it soon after it’s supported. We also refresh connections regularly; if your bank updates its security, you may be asked to re-authenticate.

Your data is used to deliver the features you expect: auto-categorization, Smart Budgeting pre-fills, spending insights, and bill/subscription tracking. We do not sell personal data. You can control notifications and connected accounts anytime in Settings. If you delete your account, we remove your personal data in accordance with our retention policy.

Neo AI is your personal finance coach. It analyzes your real financial data to surface personalized, timely tips that keeps you in the driver seat of your financial wellbeing. Neo AI is educational guidance, not regulated financial advice. Always consider your circumstances (or consult a professional) before making big decisions.

NeoSpend uses rules and machine learning to auto-categorize transactions (e.g., Groceries, Transport, Housing). It’s highly accurate, but you can re-categorize any item and add custom tags. NeoSpend learns from your corrections, so your data gets cleaner over time.

Instead of making you start from zero, Smart Budgeting looks at your past spending and pre-fills realistic amounts for each category. You review and adjust before setting the budget—so it’s faster to set up and more likely to stick. As your habits change, you’ll get nudges to tweak categories so your plan stays relevant.

NeoSpend detects recurring charges and organizes them in one place, showing what’s paid and what’s upcoming, . You’ll get alerts before due dates & reminders to prevent late fees or surprise charges. It’s an easy way to catch forgotten subscriptions and stop wasteful spending.

No. NeoSpend connects to your accounts in read-only mode and does not perform hard or soft credit checks. Simply linking accounts or viewing your data does not impact your credit score.

You’ll get the best results when you link your primary accounts and cards, but you can start with just one to see the experience. The more you connect, the clearer your complete financial picture—budgets, insights, and bill tracking all become more accurate.

NeoSpend refreshes your accounts overnight, so your data is up to date each morning. If a bank requires new authentication, we’ll notify you to reconnect.

NeoSpend is available on iOS and Android. Sign up in minutes, connect your accounts, and you’ll immediately see your unified dashboard with categories, budgets, bills, and insights.

We offer a Free plan with core features and a Premium plan for advanced capabilities and deeper customization. Pricing and features are listed in-app; there are no ads and we never sell data. Annual plans are typically discounted if/when offered.

Yes. You can delete your account from Settings. When you delete your account, we remove your personal data per our policy. You’re in control of your information at every step.

Many users manage household finances by linking multiple accounts into one view and creating category-specific budgets (e.g., Groceries, Kids, Utilities). If you share devices or logins, enable strong authentication. (Shared plans and collaboration features may expand over time.)

No. NeoSpend is a tracking, planning, and insights app. We don’t initiate transfers or pay bills on your behalf. You’ll manage payments with your bank as usual. NeoSpend helps you stay ahead with reminders, forecasts, and AI tips.

Alerts flag what matters: upcoming bills, low balances, unusual charges, overspending risk, and budget milestones. You can control which alerts you receive and how often, so advice is helpful—not noisy.

1.Download NeoSpend, 2) Sign up, 3) Connect your main bank and card, 4) Review your auto-categorized transactions, 5) Accept your Smart Budget pre-fill (edit as needed), 6) Turn on bill reminders and Neo AI tips. You’ll have a clear picture of where your money goes in minutes.